Fees & referrals

Full fees for individual sessions with our Clinical Psychologists are $250 – $270 per 50-55 min session, depending on which member of the team you see. Full Fees for our Registered Psychologists are $220 per 50-55 min session. Payments are due at the time of the session and rebates (if applicable – see below section on Rebates) will be processed immediately after.

It is important to note that we do have a cancellation policy. When you book a session, that hour is allocated to you. If you do not attend your appointment or fail to cancel within 48 hours, you will be charged the full fee for the session. We understand that some unanticipated events happen, and we ask that you please contact the clinic as soon as possible if you can not attend so that we can allow someone else to fill your appointment.

You do not need a referral to see any of our team. However, you will not be able to claim a rebate from Medicare without one.

Yes, with a current Mental Health Care Plan from your GP, or a referral from a Psychiatrist, you can claim a rebate for part of the fee for your sessions (up to 20 per calendar year) from Medicare. The rebate for a Clinical Psychologist is $129.55 per session. The rebate for a Registered Psychologist is $88.25 per session. If you intend not to obtain rebates through Medicare and you have Ancillary Cover with a private health insurance fund, you may claim a rebate for Psychological services.

You may be eligible for a rebate through your private health fund, depending on your level of cover. We will issue you with a receipt which you can use to claim the rebate directly with your fund. Please note that you cannot claim Medicare and private health rebates at the same time.

No, unfortunately we do not accept referrals through NDIS or WorkCover. Please speak to your GP for a referral to an appropriate provider.

Absolutely! We do not discriminate and have a great track record of working with men.

Unfortunately we do not offer couples therapy and suggest that you ask your GP for another recommendation if this is what you are needing.

No, we are an adult practice and do not treat children or adolescents. Some of our therapists are happy to provide parenting or carer support and advice but we do not see children or adolescents under 18 years old for individual therapy.

Yes, we do have a cancellation policy. When you book a session, that hour is allocated to you. If you do not attend your appointment or fail to cancel within 48 hours (or 2 business days), you will be charged the full fee for the session. We understand that some unanticipated events happen, and we ask that you consider changing to a telephone or online appointment instead to prevent a disruption to your treatment. However, if you absolutely cannot attend, please contact the clinic as soon as possible so that we can allow someone else to fill your appointment. Rebates are not available for payments on late cancellations.

We do not action a referral sent to us by fax or email until you, the client, has contacted us directly to make a booking. Typically we ask that you bring your referral along to the first session so we can process the rebate immediately. 

Appointments

The amount of sessions depends on a number of factors. However, our team will aim to get the results you want as quickly as possible. Some people only require 1-3 sessions, whilst others need 6-10 sessions or more. Many people also choose to have monthly mental health ‘check-ins’ to stay on top of their mental health.

Confidentiality is the bedrock of therapy; it protects your privacy to share freely and openly in your sessions. Your sessions and all information you disclose are confidential. Except for the instances stated below, which are required by law, we will not share information or respond to inquiries of any kind from any source without your written consent. All mental health providers are required to abide by these guidelines.

  • If in our clinical judgment, you pose a threat to harm yourself, and you refuse appropriate treatment, your psychologist is ethically bound to notify the appropriate parties (those who can intervene to protect you).

  • If you indicate a serious imminent threat to harm another person, TalkSpace is legally required to warn the intended victim(s) and the police and/or to obtain a civil commitment to the state mental health system.

  • We are required to report any suspicion of child or elder abuse or neglect to the appropriate authorities.

  • In rare instances files may be subpoenaed for legal or insurance purposed. In most instances, we are required to honour these subpoenas.

No, we do not write reports for legal or insurance matters. Our team provide therapy to individuals and we are not forensically trained. If you require a report, please speak to your GP for an appropriate referral to a psychologist with specialist skills in this area.

We understand that therapy is a relationship and sometimes you might feel that your therapist is not the right fit. If this happens, you are welcome to discuss this with your therapist who can help you look at alternative options – yes, it’s uncomfortable but their knowledge and initial assessment can help you find a good match. Otherwise, please feel free to contact our reception team and we will transfer your care to another suitable clinician (if appropriate). Alternatively, you can speak with your GP who can help to refer you elsewhere.